Shipping policy

Welcome to Creature Culture! We strive to offer a seamless and enjoyable shopping experience for all our customers. Please review our shipping policy below to understand how we handle and process orders.

Processing Time

Orders are processed within 2-3 business days after purchase.
Please note that orders placed on weekends or holidays will be processed on the next business day.

Shipping Rates and Delivery Times

Standard Shipping: Typically delivered within 5-7 business days. Shipping rates are calculated at checkout based on your location and the weight of your order.
Expedited Shipping: Typically delivered within 2-3 business days. Shipping rates are calculated at checkout based on your location and the weight of your order.
International Shipping: Delivery times vary by destination. Shipping rates are calculated at checkout based on your location and the weight of your order. Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Carriers

We use a variety of carriers to ensure the best delivery service for your location. These may include USPS, UPS, FedEx, and DHL.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.
You can track your order through the link provided in the email or by visiting our website and entering your tracking number.

Shipping Restrictions

We currently ship to most locations worldwide. However, due to carrier restrictions, there may be some locations we cannot ship to.
If we are unable to ship to your location, we will contact you to make alternative arrangements.

Lost or Damaged Packages

Creature Culture is not responsible for lost or stolen packages. If your package is marked as delivered but you have not received it, please contact the carrier directly.
If your order arrives damaged, please contact us within 7 days of delivery at [support email] with your order number and photos of the damaged items. We will work with you to resolve the issue.

Address Changes

Please ensure your shipping address is correct before placing your order.
If you need to change your shipping address after placing an order, please contact us as soon as possible at [support email]. We will do our best to accommodate changes, but we cannot guarantee address changes once an order has been processed.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions about our shipping policy, please contact us at creaturecultureco@gmail.com.

Thank you for shopping with Creature Culture!